The Customer Is The Channel

The customer-centric blog of Linc Global

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New Feature Alert: Product Inspiration Botlet

As consumers want more and more 1:1 communication with brands, a large strain takes hold on your customer service teams and the overall business.  Many brands are finding the key to alleviating these pains is to automate the process as much as possible. One key difficulty with this becomes how to best leverage basic automated interactions and ensure you are providing your customers with all the information they need when they want it.

At Linc, we are taking customer care automation to the next level by making the services offered by our clients more accessible and convenient or their customers.  We just rolled out our new Product Inspiration Botlet, allowing customers to get instant product recommendations from their webchat or social messaging services.  This means customers can now ask product questions and get real-time recommendations and inspiration. In addition, we are taking the recommendations once step further by allowing for such categories as Best Seller, I feel lucky, Just for Me, Category Highlights and Mixed recommendations to be queried and answered.

Product Recommendations

We’re excited to launch this, as it means even more customers will be served by a Linc’d brand’s automated assistant, and that customers will get immediate answers and resolution to their inquiries. With instant product recommendations and inspiration, brands will see an increase in engagement and conversions.

We would love to discuss how you can best use these new options with your automated assistant, and offer insights into how you could make existing services and programs more accessible and convenient.

If you’d like to discuss adding capabilities to your automated assistant, or deploying an automated assistant across channels, then please get in touch with us today, and we’ll set up a time to get into the details.

 

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