The Customer Is The Channel

The customer-centric blog of Linc Global

All Posts

Feature Announcement: New opportunities to engage with customers

We’re constantly working to help Linc’d brands make the services they offer more accessible and convenient for customers, and deliver more impact. This quarter, we’re rolling out Automated 2-way SMS chat, and Automated Twitter DM.

This means customers can now ask questions, get real-time responses, and access the services that have been available through Facebook Messenger and voice platforms. We’re excited to launch this, as it means even more customers will be served by a Linc’d brand’s automated assistant, and that customers will get immediate answers and resolution to their inquiries.

blog01-1

These new options are not limited to tier-1 inquiries –using natural language, they can offer a full range of services including frequently asked questions, and returns, plus they can serve custom use cases like automated membership assistance, automated loyalty program support, product assistance, and providing timely reminders on things like re-orders and expiring benefits.

We would love to discuss how you can best use these new options with your automated assistant, and offer insights into how you could make existing services and programs more accessible and convenient.

If you’d like to discuss adding capabilities to your automated assistant, or deploying an automated assistant across channels, then please get in touch with us today, and we’ll set up a time to get into the details.

Related Posts

2019 Holiday Survival Tips For Retailer's: Spotlight loyalty club holiday perks

  Loyalty rewards programs that give shoppers perks based on spending are widespread and popular. More than 7 in 10 consumers belong to at least one loyalty rewards club, according to Forrester Research, with most participants holding an average of nine memberships.

2019 Holiday Survival Tips For Retailer's: Automate Predictive Intelligence To Drive Reengagement

  Merchants have long known that transactional emails -- messages related strictly to fulfillment of existing orders, as opposed to promotions -- can be effective tools for encouraging re-engagement, and often drive higher open and click-through rates than routine marketing campaigns. Now, instantaneous chat conversations and SMS alerts powered by machine learning represent the next generation of transactional communication, and present new opportunities for customers to interact further with brands.