The Customer Is The Channel

The customer-centric blog of Linc Global

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Feature Announcement: New opportunities to engage with customers

We’re constantly working to help Linc’d brands make the services they offer more accessible and convenient for customers, and deliver more impact. This quarter, we’re rolling out Automated 2-way SMS chat, and Automated Twitter DM.

This means customers can now ask questions, get real-time responses, and access the services that have been available through Facebook Messenger and voice platforms. We’re excited to launch this, as it means even more customers will be served by a Linc’d brand’s automated assistant, and that customers will get immediate answers and resolution to their inquiries.

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These new options are not limited to tier-1 inquiries –using natural language, they can offer a full range of services including frequently asked questions, and returns, plus they can serve custom use cases like automated membership assistance, automated loyalty program support, product assistance, and providing timely reminders on things like re-orders and expiring benefits.

We would love to discuss how you can best use these new options with your automated assistant, and offer insights into how you could make existing services and programs more accessible and convenient.

If you’d like to discuss adding capabilities to your automated assistant, or deploying an automated assistant across channels, then please get in touch with us today, and we’ll set up a time to get into the details.

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Spotlight: Automated Omnichannel Shopping Assistance

Many Linc’d brands offer their customers automated assistance across channels, including help with orders, returns and other questions, and see over 70% of inquiries resolved immediately. Beyond these tier-1 inquiries, there’s a big opportunity to add additional capabilities to an automated assistant powered by Linc’s platform, and deliver services and experiences that help to differentiate a brand, and make life more convenient for customers.

Feature Announcement: New opportunities to engage with customers

We’re constantly working to help Linc’d brands make the services they offer more accessible and convenient for customers, and deliver more impact. This quarter, we’re rolling out Automated 2-way SMS chat, and Automated Twitter DM.