Among 2,500 award applicants, Linc was selected for its innovative work in helping brands and retailers reinvent their customer care strategy. Linc’s platform leverages purpose-built AI to answer more than 90% of customer inquiries with automated assistance across web, email, SMS, Facebook Messenger, and voice assistants including Google Assistant and Amazon Alexa.
Through Linc’s commerce-specialized automation software, retailers and brands can reinvent customer care, become more customer-centric and adapt to changing consumer behavior and expectations, helping them compete and thrive in the era of Amazon and convenience-commerce. With Linc’s offering, brands are able to blend service, marketing and sales in real-time to improve customer satisfaction, cut service costs, increase retention and purchase frequency.
“We are thrilled to be recognized as the Best AI Solution for Customer Service by the AI Breakthrough Awards program,” said Fang Cheng, CEO, Linc Global. “AI continues to make its way into the retail industry as consumers embrace new methods of shopping and communicating with retailers and brands. Linc is helping retailers and brands take advantage by creating a customer care environment that provides a superior experience and real-time communication.”
With this award, Linc joins the ranks of Google, Qualcomm, NVIDIA and IBM, among several other innovative companies, for its current work in customer care automation.
Details about the AI Breakthrough Awards and the list of 2018 winners are available at http://aibreakthroughawards.com/.
About AI Breakthrough
Part of the Tech Breakthrough Awards organization, the AI Breakthrough Awards program is devoted to honoring excellence in Artificial Intelligence technologies, services, companies and products. The AI Breakthrough Awards provide public recognition for the achievements of AI companies and products in categories including AI Platforms, Robotics, Business Intelligence, AI Hardware, NLP, Vision, Biometrics, industry vertical AI applications and more. For more information visit www.AIBreakthroughAwards.com.