The Customer Is The Channel

The customer-centric blog of Linc Global

All Posts

Linc wins 2018 Artificial Intelligence Breakthrough Award

Among 2,500 award applicants, Linc was selected for its innovative work in helping brands and retailers reinvent their customer care strategy. Linc’s platform leverages purpose-built AI to answer more than 90% of customer inquiries with automated assistance across web, email, SMS, Facebook Messenger, and voice assistants including Google Assistant and Amazon Alexa.

AIBreakthroughAwards

Through Linc’s commerce-specialized automation software, retailers and brands can reinvent customer care, become more customer-centric and adapt to changing consumer behavior and expectations, helping them compete and thrive in the era of Amazon and convenience-commerce. With Linc’s offering, brands are able to blend service, marketing and sales in real-time to improve customer satisfaction, cut service costs, increase retention and purchase frequency.

“We are thrilled to be recognized as the Best AI Solution for Customer Service by the AI Breakthrough Awards program,” said Fang Cheng, CEO, Linc Global. “AI continues to make its way into the retail industry as consumers embrace new methods of shopping and communicating with retailers and brands. Linc is helping retailers and brands take advantage by creating a customer care environment that provides a superior experience and real-time communication.”

With this award, Linc joins the ranks of Google, Qualcomm, NVIDIA and IBM, among several other innovative companies, for its current work in customer care automation.

 

Details about the AI Breakthrough Awards and the list of 2018 winners are available at http://aibreakthroughawards.com/.

 

About AI Breakthrough

Part of the Tech Breakthrough Awards organization, the AI Breakthrough Awards program is devoted to honoring excellence in Artificial Intelligence technologies, services, companies and products. The AI Breakthrough Awards provide public recognition for the achievements of AI companies and products in categories including AI Platforms, Robotics, Business Intelligence, AI Hardware, NLP, Vision, Biometrics, industry vertical AI applications and more. For more information visit www.AIBreakthroughAwards.com.

Related Posts

Customer Highlight: How Lamps Plus Delivers an Innovative Customer Experience

Angela Hsu, SVP Marketing and Ecommerce at Lamps Plus, the United States’ largest lighting retailer, recognized a need to take action to cement their market-leading position. Shoppers’ buying behaviors had changed, and to evolve with customers’ preferences, they needed to deliver improved customer experiences across all channels that customers used, outside of email alone. Lamps Plus selected Linc’s Customer Care Automation (CCA) platform in order to provide real-time updates and answers, to deliver convenience and accessibility that customers wanted, in order to solidify brand loyalty and maintain their leadership position.

How a Billion Dollar Childrenswear Company improved loyalty and LTV by 65%

Whenever children or babies are around - you know you'll have your hands full, with little time to spare. 

[ Forrester Viewpoint ] Deliver Value-Oriented, Contextually-Relevant Experiences

Picture this: A busy Mom is on her way to the grocery store, with 2 kids in the back seat asking about snacks. One wants an apple juice, the other wants a cheese stick. As she parks the car and gives the kids their snacks, she has a moment to catch up on the three things that are on her mind: 1 - The playdate she's hosting this weekend, 2 - Lunches for the family, and 3 - The new dress her daughter wants to wear at her friend's birthday party next Sunday. The first two are momentary thoughts, the latter, is a pause filled with concern that what she has ordered online might not make it in time. It will stir a fight if she has to convince her daughter to wear something from the wardrobe.