The Customer Is The Channel

The customer-centric blog of Linc Global

All Posts

The Ridge Creates a Cohesive Buying Experience with Automated Customer Care

SUNNYVALE, Calif.--()--Linc Global, the leading customer care automation solution powering digital experiences that strengthen brand-to-shopper relationships, today announced that The Ridge, the creator of the expanding minimalist wallet that protects your cards and cash, has chosen Linc’s AI-powered platform to provide shoppers with a cohesive experience across the whole buying experience.

The Ridge is focused on building streamlined, functional products for their customers and they wanted that same level of ease and clarity to ring through the entire customer journey. By providing customers with a cohesive experience across the entire buying journey, The Ridge can continue to build brand loyalty and brand engagement.

The Ridge selected Linc’s platform to deliver this ease of purchase for their customers because it leverages the latest in AI (artificial intelligence), while providing automation in conversational channels as well as providing a branded post-purchase experience. Additionally, The Ridge saw that Linc had proven ability to enable similar brands to create a holistic and engaging customer experience across all channels and was a proven innovator in the customer care industry.

“Looking at the customer journey holistically is incredibly important to us,” said Daniel Kane, Co-Founder and CEO, The Ridge. “We want the characteristics of clarity and ease that we strive for in our product development to ring throughout the entire customer journey, from website navigation, to purchase, to receiving the product. Linc helps us keep that customer experience seamless.”

Linc’s platform enables The Ridge to provide an exceptional experience for its customers through personalized order tracking, automated chat and innovative and timely product recommendations. In addition, it gives The Ridge a robust customer care solution to continue to drive a more holistic customer journey with the ability to expand to more automation in the future.

“As the customer experience continues to be a key differentiator in customer loyalty, The Ridge is a leader by realizing the need to evolve with customer behavior by offering a seamless customer experience,” said Fang Cheng, CEO, Linc Global. “We are excited to welcome The Ridge to the Linc family as their platform for creating an engaging customer experience.”

For more information about Linc Global’s platform, visit www.letslinc.com.

 

 

Related Posts

Best Practices for Increasing Shopper Opt-In Rates

Shopper opt-ins are the secret sauce to marketing your products and services to your future and current customers.  With the heavy reliance on privacy laws and legal ramifications abound, increasing shopper opt-ins is the key to business success.  The bigger the opt-in audience, the more opportunities to engage with customers.

The Role of Artificial Intelligence (AI) in Reshaping the Customer Experience

AI has marked its importance across various sectors. With cheaper programming and enhanced algorithms, AI has successfully been able to automate many processes while reducing costs associated with manual labor.

Building Your Conversational Commerce Technology Stack

Do you go it alone or outsource? This is a big decision, and a lot of money stands to be spent or saved, earned or lost. Do you go it alone, or do you hire help?