The Customer Is The Channel

The customer-centric blog of Linc Global

Press Release: CUTS Clothing Automates the Customer Experience

CUTS Clothing Automates the Customer Experience with Linc Global's AI Customer Care Automation Platform  Through Linc’s platform, CUTS Clothing now offers automated solutions for anywhere, anytime customer care and engagement

Press Release: PureFormulas Automates Customer Engagement with Linc Global

PureFormulas Automates Customer Engagement with Linc Global's AI Customer Care Automation Platform  Through Linc’s platform, PureFormulas now offers automated solutions for anywhere, anytime customer care and engagement messaging across channels including SMS and Facebook Messenger

Customer Success: PacSun Differentiates the Customer Experience

Leveraging Linc Global’s Customer Care Automation Platform, PacSun offers proactive SMS notifications on order status and automates returns to enhance their customer care experience.

How to Make a Bot Smart (Repost from Oracle Blog)

Chat Bot Intelligence - Current State A simple chat bot can answer simple queries about - “How is the weather?”, “How are you feeling today”, “Where is the stock market today?” and so on. In most cases, the backend software in the Bot is doing a simple look-up in a database, comparing it with the user utterance and giving a reply.

Six Challenges You Need To Conquer To Effectively Deliver Automated Customer Care

In my day-to-day work partnering with leading brands and retailers to solve customer challenges, I’ve often heard the statement, “We are behind.” Over time, it's become clear to me that they aren't so much referring to being behind their competitors, but rather that they are falling behind customer expectations.

We've launched a D2C branded automated assistant, capable of serving customers across conversational channels

[Las Vegas, NV] GroceryShop 2018 is underway with industry leaders taking the stage to address shared challenges and opportunities relating to the evolution of how consumers shop for products ranging from food and beverage to health, beauty, personal care, household and pet supplies.

Outperforming Amazon with Dynamic Customer Experience and Engagement

With their breadth of available inventory and shipping infrastructure, it seems that Amazon has everyone cornered. But, there are incredible opportunities for brands and retailers to compete with Amazon – and thrive. In today’s post, we’ll focus on how to outperform the big, smiling behemoth when it comes to customer experience and engagement.

Linc wins 2018 Artificial Intelligence Breakthrough Award

Among 2,500 award applicants, Linc was selected for its innovative work in helping brands and retailers reinvent their customer care strategy. Linc’s platform leverages purpose-built AI to answer more than 90% of customer inquiries with automated assistance across web, email, SMS, Facebook Messenger, and voice assistants including Google Assistant and Amazon Alexa.

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