Learn more about how AI is impacting customer engagement, how the industry sees the changes and what leading executives plan to do in the coming 12 months. In this report, you will get:

• An insider look at the plans big retailers have for the next 24 months

• A breakdown of which channels will be primary investments in 2018/2019

• Clear understanding of the ROI of AI

• Some specific use cases of how big brands are leveraging AI for their success